– 24/7 proactive monitoring service
– 24/7 Level 1 call center
– Incident management
– Troubleshooting, remote actions
– Escalation to internal and external stakeholders
– Project specific knowledge base
– Call logging system interfacing
Supervision & support
When the unexpected happens, you want to make sure that you have access to a technical and support expertise. Discover our proactive monitoring and helpdesk solutions (Level 1 and 2) on a 24/7 basis.
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Supervision & Support
Support Niveau 2 et Administration
– Support Niveau 2 en 24/7
– Administration client (serveurs, bases de données)
– Analyse des incidents complexes
– Packages et releases logicielles
– Gestion de la configuration